Information for those visiting Wentworth Club with access requirements.
WELCOME
In September 2024, the BMW PGA Championship will return to Wentworth Club.
The BMW PGA Championship aims to provide an enjoyable spectator experience for all individuals. If you have any queries or require any specific assistance, please contact us on email: eventinfo@europeantourgroup.com.
This document will be updated from time to time as available facilities and operational details are confirmed. If you cannot find the information you are looking for, please check back closer to the Championship or contact our Event Information email above.
TICKETING POLICY
The DP World Tour enjoys welcoming all spectators to its events and to help persons with accessibility needs to attend and enjoy the BMW PGA Championship the following ticketing policies are in place:
- CARER - Ticket holders who require a carer to assist them are entitled to receive one free carer ticket to the event. This complimentary ticket can only be ordered online following the purchase of the ticket. The carer ticket will be identified on the scanner at time of entry.
- PARKING - There will be dedicated accessible parking at Park & Ride for spectators whose vehicles display a blue badge. Further details below. To request accessible parking within the dedicated blue badge area please contact: ticketing@europeantourgroup.com. Proof of blue badge or similar is required in advance along with car registration.
GETTING THERE
Full directions and travel information can be found here.
TAXI DROP OFF FOR BLUE BADGE HOLDERS
Accessible taxi drop off location is at the venue entrance near to Event Mobility and will only be permitted on presentation of a Blue Badge Pass.
ACCESSIBLE BLUE BADGE PARKING
All public parking for this event is off-site and complimentary. There is a dedicated accessibility parking area at both Sunningdale and Ascot Park & Ride sites. All our Park & Ride buses are fully Accessible and accommodate wheelchairs and mobility scooters, and they will drop off at the venue entrance near to Event Mobility. Further details on Event Mobility can be found below.
If you should have additional needs in relation to Accessible parking or additional needs in relation to Accessibility at the event, please contact: eventinfo@europeantourgroup.com.
EVENT MOBILITY
Event Mobility will be providing electric mobility scooters and manual wheelchairs for hire at this event for the use of mobility impaired, disabled and elderly visitors. They will be located at the entrance to the event, near to Back Check, prior to entering the Welcome Pavilion.
Event Mobility is a charity and kindly asks for a donation of £35 for using electric scooters and £15 for the manual wheelchairs.
To reserve an electric mobility scooter or manual wheelchair please book online at www.eventmobility.org.uk. Click here Make a Booking (eventmobility.org.uk) or by phone on 01386 725391.
Online bookings must be made at least 2 days before the event.
Bookings cannot be made during the event. If there is spare equipment available at the event it is offered on a first come, first served basis only.
WHEELCHAIR / MOTORISED CHAIR ACCESS
Privately owned wheelchairs and other motorised chairs are allowed on the tournament grounds however we encourage you to use Event Mobility (see below). Golf carts are not permitted.
Please note that the liability of using mobility scooters will remain with the user and this should be considered when accessing areas of the golf course.
SECURITY CHECK & ENTRANCE
On arrival at the venue, please proceed to Bag Check. The route leading to the Bag Check tent will be on fairly level grass terrain.
The security check will include a bag search to check for prohibited items. Those with Accessibility requirements may avoid the queues and join the fast-track Bag Check Lane. There is a bag Drop facility within the Welcome Pavilion.
TICKET OFFICE
There will be a Ticket Office located within the Welcome Pavilion which is the main entrance to the BMW PGA Championship and your tickets will be scanned at this point. The route up to the Ticket Office from the bus drop off/back check points will consist of fairly-level grass terrain. The Welcome Pavilion is a hard-floored structure with ramped access and natural lighting.
INTERNAL SHUTTLE
An internal shuttle, that is wheelchair accessible, operates from 5 bus stops located around the course from 08.30 – 19.30. The estimated waiting time is 15 minutes. However, please be aware that the waiting time may vary due to the congestion around the estate. Please refer to the Accessibility map.
DEDICATED ACCESSIBILITY BUGGY
The BMW PGA Championship has a dedicated accessibility (6-seater) buggy and driver. This service is only for the less abled and or elderly who have difficulty walking long distances. It is a limited, on request service. Please ask an official if this service is required.
ACCESSIBLE ROUTING ON COURSE
The accessible routing map indicates the accessible routing around the course.
SPECTATOR VIEWING AREAS
Accessible spectator viewing is available in dedicated locations around the course from behind the rope line. Please take care on rough and sloping ground and be aware that some areas may become soft and/or slippery in wet conditions. Marshals are briefed to ask the crowd to allow spectators with an impairment to access the front of the rope line where possible.
11th Tee with views of the 10th Green
13th Green
15th Green
18th Green
Range
The wheelchair viewing areas can become congested especially on Championship Days, but we aim to accommodate as best we can. Please ask a marshal for assistance, if required. Grandstands. There are a limited number of reserved seating spaces on the grandstands for those with accessibility requirements. Access will be on a first come first served basis and also be available to accompanying carers (max of one).
ACCESSIBLE TOILET FACILITIES
Toilets and accessible facilities will be available at various points around the course. Each accessible toilet contains a sink and fold down baby changing table. Locations of all toilet facilities will be shown on the spectator map once published.
Championship Village
1st Fairway near to Putting Green
2nd Green
5th Catering area
10th Catering area
12th Catering area
13th Green
15th Tee
17th Catering area
FOOD & BEVERAGE FACILITIES
Catering facilities will be available on the course and in the Championship Village, near the main public entrance. The locations of all catering facilities will be shown on the spectator map once published.
The Championship Village has seating areas on grass terrain and decking. The 2024 BMW PGA Championship food and beverage offerings will be from mobile food units. These units will have the capacity to cater for wheelchair users. Please ask a member of staff if you require assistance accessing the counter.
WATER REFILL STATIONS
There will be free water refill stations in the following locations. Please bring a refillable water bottle.
Championship Village
5th Catering area
10th Catering area
14th Catering area
OFFICIAL MERCHANDISE STORE
The BMW PGA Championship Official Merchandise Store will be located within the Championship Village. Floor assistants are available to assist customers if required. Wheelchair accessible fitting rooms are available in The Shop.
The flooring within the store is carpeted and the area is well lit. On entry to the Store there will be both step and ramp access while the store is on one level with good access around all displays.
CHAMPIONSHIP VILLAGE ACTIVITIES
More information on the Show Stage and full range of activities in the Championship Village will be made available in due course. Located in the heart of the Championship Village, there will be a diverse programme of entertainment from Wednesday to Sunday.
HOSPITALITY
Hospitality access at the BMW PGA Championship also accommodates a lift access.
VULNERABLE PERSON WRISTBAND
Available at the ticket office within the Welcome Pavilion.
We would suggest offering these to parents with young children and those attending events with vulnerable adults. Spectators choosing to use these, simply need to write a contact number on the inside of the wristband and can then complete as much or as little additional information as they wish. For example, some parents may prefer not to add the name of their child.
SUNFLOWER LANYARDS
We recognise sunflower lanyards for people who have a hidden disability that might not be visible to see. They are for people who want to let us know that they may need some extra help, time or assistance. When you wear your sunflower lanyard, a member of staff may ask you if there is anything we can do to help you.
WHAT IS A HIDDEN DISABILITY?
A hidden disability is a disability that may not be immediately obvious.
This could be, for example:
Sensory loss, including difficulty seeing or hearing
A physical disability that may not be obvious
Autism
A learning disability
Anxiety or any other mental health condition.
There is no qualifying list of hidden disabilities. If you have a hidden disability and feel that you would benefit from wearing a sunflower lanyard, please do.
QUIET ROOM
The Championship wants to be a safe and happy place for everyone to enjoy. However, the size of the site and the large crowds mixed in with all the different sounds, lights, experiences can be overwhelming especially for customers with mental health, emotional and sensory issues or mothers nursing their babies. There will be a Quiet room located on the Championship Village map and the key can be obtained from the Information Tent.
INFORMATION FOR VISUALLY IMPAIRED SPECTATORS
We welcome trained assistance dogs. Please note that they must be always kept on a lead.
INFORMATION / LOST & FOUND
If someone has lost a personal item or found an item belonging to someone else, please report this to the Information Tent located in the Championship Village, next to the Welcome Pavilion.
FIRST AID POINT
The First Aid point is situated on the right-hand side of the 18th Fairway.
EMERGENCY EVACUATION PROCEDURES
In the case of an emergency evacuation, all visitors to the BMW PGA Championship will be led to localised Rendezvous Points around the course which you will be directed to by a Steward or Marshal.
In the case of a Full Course Evacuation, Championship Officials will assist Marshals and direct you to the nearest Entry/Exit or Assembly Point Area.
We look forward to welcoming you to the BMW PGA Championship at Wentworth Golf Club.
